I gladly accept returns and cancellations.

• Contact me within 3 days of delivery

• Ship items back within 7 days of delivery

• Request a cancellation within 2 hours of purchase

Shipping and Handling:

• We ship to the United States only, usually within 1 to 3 business days if the item is in stock. Most items will ship USPS Ground Advantage, or upgrade to USPS Priority. Heavy or oddly shaped items will be UPS ground.  We do not charge a "handling fee".

• All packages are sent with tracking, and are sent with $100 of included insurance. If you would like to purchase additional insurance or other services including signature confirmation, please contact me before purchasing so I can adjust the shipping costs.

The following items cannot be returned:

• Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for "Custom or Made to Order" items.

Conditions of return:

• Buyers are responsible for the cost of non-reimbursable return shipping. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order:

• Please contact me anytime. The link can be found in my store.

Do you make custom orders?

• Yes, if you would like a different color or size, just contact me and I'll be happy to help.

What are the care instructions?:

• The care instructions will be included with your order if noted. Basically with macramé, it's a vacuum and shake of large items and a spot clean and lay flat to dry for small items.

Are all items in a certain style identical?

• No, there will always be small variations in anything that is handmade. Sometimes macramé cord and yarn that is the same size can be slightly tighter wound than another color might be. No two items will be identical but pretty close.